Return Policy

Return Policy

Last Updated: May 2026

At COVRA®, we aim to ensure every order meets your expectations. If something isn’t right, our return and exchange policy is designed to keep the process simple and fair.

This policy applies to all purchases made through COVRA®.

1. Exchange Window

Customers may request an exchange within 14 days of receiving their order.

Requests made after 14 days will not be accepted under any circumstances.

2. Eligibility for Exchange

To qualify for an exchange, the product must:

  • Be unused and unworn
  • Be in original condition
  • Include original packaging (tags, labels, etc.)
  • Be accompanied by proof of purchase (receipt or order confirmation)

Products that show signs of wear, washing, damage, or alteration will not be eligible.

3. Exchange Process

To request an exchange:

  1. Contact our support team at
  2. Provide your order details and reason for exchange
  3. Our team will review your request and provide instructions
  4. Once approved, the item must be returned to us for inspection

After inspection, the replacement item will be processed based on availability.

4. Refund Policy

COVRA® currently does not offer cash refunds in most cases.

Instead, we offer:

  • Product exchanges of equal value
  • Replacement for damaged or incorrect items (if verified)

Refunds may only be issued in special cases at the company’s discretion.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Share clear images of the product and packaging
  • Our team will verify and arrange a replacement if applicable

Claims made after 48 hours may not be accepted.

6. Non-Returnable Items

The following items are not eligible for exchange:

  • Items that have been worn, washed, or used
  • Items without original tags or packaging
  • Sale or discounted items (if marked as final sale)
  • Items damaged due to customer handling

7. Shipping for Returns

  • Customers are responsible for returning items unless the product is faulty or incorrect
  • Return shipping costs are non-refundable
  • We recommend using a trackable courier service for safe return delivery

8. Order Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible, and the exchange policy will apply after delivery.

9. Processing Time

Once we receive and inspect your returned item:

  • Exchanges are processed within 3–7 working days
  • You will be notified via email once your request is completed

10. Contact Us

For any return or exchange queries:

COVRA®
Website: covra.pk
Email:iinfo@covra.pk
Location: Pakistan

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