Privacy Policy

Privacy Policy

Last Updated: May 2026

Welcome to COVRA®. Your privacy matters to us, and we are committed to protecting your personal information while providing a secure and smooth shopping experience through our website, COVRA®. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use COVRA®, we may collect the following types of information:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment-related details

  • Account login information

  • Order history

Account Information

Users may create an account directly on our website or sign in using supported third-party login services such as Google Sign-In.

Marketing & Communication Data

If you subscribe to newsletters, promotional campaigns, or updates, we may collect your email address and communication preferences.

Technical & Device Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website activity and interactions

This helps us improve website performance, user experience, and advertising campaigns.

2. How We Use Your Information

COVRA® uses collected information to:

  • Process and manage orders

  • Deliver products and customer support

  • Verify transactions and prevent fraud

  • Improve website functionality and performance

  • Personalize your shopping experience

  • Send updates regarding orders, offers, and promotions

  • Manage customer accounts

  • Analyze website traffic and marketing performance

We only collect information necessary for legitimate business and operational purposes.

3. Payments & Transaction Security

COVRA® currently supports:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Visa

  • Mastercard

Online payments are processed through secure third-party payment providers. We do not store complete debit or credit card information on our servers.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, certain information may be shared with trusted service providers strictly for operational purposes, including:

  • Shipping and courier companies

  • Payment processors

  • Website and hosting providers

  • Analytics and advertising platforms

Shipping partners may receive your:

  • Name

  • Contact number

  • Delivery address

This information is required to complete and deliver your order successfully.

5. Cookies & Tracking Technologies

COVRA® uses cookies and similar technologies to improve your browsing experience and understand how users interact with the website.

We may use services such as:

  • Meta Pixel

  • Google Analytics

  • Advertising and remarketing tools

These technologies help us:

  • Analyze website traffic

  • Measure campaign performance

  • Improve products and content

  • Show relevant advertisements

You can disable cookies through your browser settings, though some website features may not function properly afterward.

6. User Accounts

When creating an account with COVRA®, users are responsible for maintaining the confidentiality of their login credentials.

We recommend:

  • Using strong passwords

  • Not sharing account access with others

  • Logging out after using shared devices

COVRA® is not responsible for unauthorized access caused by negligence or insecure password practices.

7. Email Marketing & Promotions

If you subscribe to updates from COVRA®, we may occasionally send:

  • Product announcements

  • Collection launches

  • Promotional offers

  • Brand updates

You may unsubscribe from marketing emails at any time using the unsubscribe option available in the email or by contacting us directly.

8. Returns & Exchanges

COVRA® accepts exchange requests within 14 days of delivery under the following conditions:

  • Product must be unused and unworn

  • Original receipt or proof of purchase is required

  • Product must be returned in original condition

Currently, exchanges may be offered instead of refunds depending on the situation and product availability.

Products showing signs of wear, damage, or misuse may not qualify for exchange.

9. Data Protection

We take reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Loss

  • Disclosure

  • Alteration

Despite our efforts, internet-based services always carry some level of security risk, and users share information at their own discretion.

10. Third-Party Services & Links

Our website may contain links or integrations with third-party services including:

  • Payment gateways

  • Social media platforms

  • Login providers

  • Analytics tools

These third-party platforms operate under their own privacy policies, and COVRA® is not responsible for their practices or content.

We encourage users to review third-party privacy policies separately.

11. Children’s Privacy

COVRA® does not knowingly collect personal information from children without parental or guardian supervision. If you believe a minor has provided personal information improperly, please contact us immediately.

12. Changes to This Privacy Policy

COVRA® may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes.

Any updates will be posted on this page with the revised effective date.

Continued use of the website after updates means you accept the revised policy.

13. Contact Information

For questions regarding this Privacy Policy, customer data, or account-related concerns, please contact:

COVRA®
Website: covra.pk
Email:
Location: Pakistan

Scroll to Top